The conscious leader
The inclusionary is conscious of their baggage and their biases. They have dumped their baggage which believed that an employee working in the office is more productive. They have dumped the baggage that said if someone was in their line of sight their work was of higher value than those they could not see.
They are aware of their biases including proximity bias. Proximity bias refers to our tendency to give preferential treatment to those in our immediate vicinity.
In the hybrid environment this means giving preferential treatment to those with whom you are co-located – those in the office.
The inclusionary treats everyone inclusively and equally regardless of where they work from.
They work tirelessly to avoid a culture of conflicts between those working in the office and those working remotely. They eradicate the ‘us and them’ mentality.
Everyone must be in sync.
The inclusionary does not allow an out-of-sight, out-of-mind, out-of-touch situation to develop.
The connected leader
The inclusionary checks in with every one of their employees on a regular basis.
They work to create the water-cooler moments by ‘dropping-in’ with an impromptu phone or video call and having similar conversations.
They are constantly looking for innovative ways to increase connection and collaboration and utilise apps such as “Random Coffee” match co-workers from different teams and bring them together for coffee dates. Apps like Donut connect employees serendipitously for a virtual coffee, per learning, DEI discussion etc.
Ensuring that they are not connected with some employees as much as others due to an unconscious bias, they keep a note of the employees they have connected with, when, and for how long. If there is a connection inequity, they determine whether it was founded due to the context at the time, or whether it is a bias to be recognised and removed.
The trusted leader
Trust is the foundation of the hybrid team. The inclusionary provides clear goals and expectations and then gets out of the way. They trust everyone to do the right thing.
The empower their employees and provide them with the autonomy to achieve desired outcomes in how they want, when they want, where they want.
Every employee knows that the leader is there to support them, remove obstacles and address challenges should they arise.
The inclusionary knows their employees’ capabilities, strengths, and weaknesses and who may need additional support depending on the task they have been given.
There is no empowerment of some and not of others.
The inclusionary is an active listener and really hears what their employees are saying. Everyone know they have a voice that will be heard, and the leader will act as necessary.
This leader is clear about their values and beliefs and their behavior demonstrates them.
When this leader says they will do something – they follow through. If the desired outcome cannot be achieved, they are transparent, explain the constraints and explore alternatives.
They can be trusted and depended upon.