4. Stability and Continuity
The next reason you need to have processes in place in your business is to create stability, continuity, and predictability.
There are some people who thrive under pressure and in chaos, but they are a very small percentage of the overall population – and you might not have any that fall into that category among your staff.
When ordinary people work in a chaotic environment, it usually results in extra stress. Over time, stressful jobs often lead to job dissatisfaction, and very often, people who are dissatisfied with their jobs will leave for another opportunity.
Which means that not having processes in place, and the stability it brings, can increase staff turnover, which has all kinds of negative effects. You will have the extra cost of hiring, decreased team morale as people are forced to take on additional work, loss of capability, and often, upset your customers by not delivering on time.